Returns & Exchanges

At Voyageur Soap & Candle, we want you to be fully satisfied with your crafting supplies. If you are not completely happy with your purchase, you may return unopened and unused items within 30 days of delivery for a refund.

1

Contact Support

Email our customer service team with your order number and details of the items you wish to return to obtain a Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring that all seals are intact as we cannot accept returns on opened raw materials or fragrances.

3

Ship the Items

Affix the shipping label to your package and send it to our warehouse; please note that customers are responsible for return shipping costs unless the item is defective.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing